Return Policy & Rules
****PLEASE READ DESCRIPTION BEFORE PURCHASING. ALL ITEMS ON THIS WEBSITE ARE DIGITAL PRODUCTS ONLY, NOT A PHYSICAL PRODUCT***
IMPORTANT DESIGN & ORDER INFORMATION – Please Read
Once you download your design PNG, review it carefully for any errors. Do not rely solely on the mockup. Mistakes can occur during upload, and the final PNG file is your official design. Mockups are just previews and not the final product. If you spot an issue in the PNG, notify me immediately so I can send a corrected version. Grove 123 Designs is not responsible for any costs you incur from using a design with unverified errors. No refunds or credits will be issued for mistakes overlooked before using the design.
We are also not liable for any legal issues, including trademark concerns. It is your responsibility to research and verify legalities before using any design.
All designs—whether purchased from the site, through messenger, or custom-ordered—are non-exclusive. Grove 123 Designs does not offer exclusivity. Any design can be sold to other customers. Please do not offer or claim any design as exclusive.
Custom Designs:
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Each custom design is $5.95 per PNG, regardless of the change (e.g., color swap).
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Turnaround time is approximately 5 business days (excluding weekends and holidays).
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Day 1 begins the next business day after I confirm receipt of your order.
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Please be clear and specific in your customization request.
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If you request changes after receiving the proof (mockup) but before the final PNG is sent, a $3+ revision fee applies per design (based on complexity).
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Once the final PNG is delivered, any changes will require a new $5.95 design fee.
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The only exception is if the error was mine.
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Payment is due within 72 hours of receiving your mockup(s), pricing, and payment instructions.
Note: Mockups provided are for proofing your customization only. Custom mockups are not offered. Customers are expected to create their own mockups for business use after receiving the final PNG. Due to the volume of orders and time involved in creating designs, we focus our time on design work—not mockup creation.
All digital file purchases are final. No returns or refunds.